Do you think that good customer service has disappeared? I have noticed that good customer service seems to be a thing of the past. During college, a good friend of mine worked at Nordstrom, a company that demands its employees to go the extra mile for the customer. So, needless to say, he expects good customer service. Good customer service is just the right way to do business. I can tell you that regardless of how competitive the pricing, or how fancy your web site, a small business is at risk if customer service isn’t a priority.
Are you making customer service a priority? As shameful as it may be, provided good customer service in any industry is not very difficult because it is such a rarity right now. One could even say that any form of customer service will earn your business huge rewards. One of the easiest ways to provide good customer service is follow-through. I recently picked up some photos at Walgreens. While there, I inquired about a service that the employee could not answer for me. To my surprise, before I even got home from the store I had a call on my cell phone from the employee answering my question! He said he called another store, got the answer and looked up my number from the photo order I picked up. I didn’t ask him to do that! Has that simple act won my business? Would it win yours?