Amazon Best Selling Author

Monthly Archives: December 2013

Customer Service

Do you think that good customer service has disappeared? I have noticed that good customer service seems to be a thing of the past.  During college, a good friend of mine worked at Nordstrom, a company that demands its employees

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Follow Through

Have a few big accounts, or customers slipped through your fingers?  Have you simply dropped the ball on something you regret?  Well, take advantage of the Christmas season to reconnect with some of the years past mistakes.  While watching the

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What’s Your Follow Up Plan?

blueprint

Do you have a follow up plan?  Without a plan, it is far too easy for you and your team to drop the ball.  We live in a very competitive business world.  Your customers have more buying options than ever

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